"SANDALWOOD and CEDAR" SCENTED CANDLE

First use: 

• Trim around 6mm before lighting. You can use a nail clipper or a wicker trimmer.
• Burn for 4 hours max or until the wax melts to the sides of the jar. This will prevent tunneling.

Subsequent uses:

• Trim the wick before lighting. 
• Avoid excessive burn time, no more than 4 hours is recommended.

Safety:

• Burn on a stable, heat-resistant surface away from flammable objects.
• Never leave a burning candle unattended. 
• Keep out of reach of pets and children.

Prevent overheating:

• Don’t burn the candle all the way out, a layer of soy wax helps prevent the jar from over heating.

FAULTY ITEMS:

• If you find your item to be faulty, please get in touch with us at hello@aspenandfern.co.nz and we will happily arrange for a full refund, an exchange of the item or store credit (in the form of an e-gift card). 

 

TO BE ELIGIBLE FOR A REFUND:

• Where a return is based on the customer not loving the item, a return must be made within 14 days of receipt date. The item is to be in original condition with packaging intact.
• The cost of the return shipping cost is the responsibilty of the customer.
• Please provide receipt of purchase with the the return e.g. payment confirmation email, bank statement. 

 

• Where damage has occured and or the item is faulty. Please provide information/ pictures to hello@aspenandfern.co.nz to help us look into the situation.
• Where the damaged/ faulty item can be returned, Aspen & Fern will reimburse the customer for the cost of shipping. 

 

PROCESSING OF REFUNDS:

• Refunds can take up to 10 business days to process once the goods have been recieved. 
• Where it is agreed that a damaged item cannot be returned, the refund can take up to 10 business days from the date this is agreed upon. 

 

CLEARANCE ITEMS:

• Items marked down as 'clearance' are not eligible for a refund. An exchange or store credit (in the form of an e-gift card) can be arranged. 

 

EXCHANGE OF ITEMS:

• Where the exchanged item has a lesser value than what was originally spent, the difference will be issued as a store credit, in the form of an e-gift card. 

 

STORE CREDIT:

• This will be issued in the form of an e-gift card. You will have 12 months to use the credit. 

SHIPPING INFORMATION:

• Shipping costs are calculated at checkout.
• Please allow 3-7 business days for domestic shipping within New Zealand.
• Please allow 5-15 business days for shipping to and within Australia. 
• We are not able to deliver to PO Boxes, a physical address will be required at checkout. 
• We will always endeavour to pack your order and post as quickly as possible so you can enjoy your item(s). However at times, there can be postage delays and this can be out of our control.

 

PLEASE NOTE:

• We do not ship to any other countries currently.